Understanding and planning for the needs of visitors is the focus of this half-day workshop. The presentation will discuss why visitor-oriented customer service is important, how the needs of tourists differ from residents, operating visitor-friendly retail establishments and attractions and cultivating hospitable front-line tourism employees. Participants will receive materials and instruction to assist them in evaluating their community’s visitor readiness.
The Heritage Tourism Program of the National Trust for Historic Preservation offers a variety of workshop formats that are customized to the needs of the client. Contact program staff, firstname.lastname@example.org or email@example.com to discuss your workshop needs and to obtain workshop fee information.